Refund policy

Refund Policy
We want you to enjoy your gear and feel confident shopping with Core Force Equipment. If something isn’t quite right, we’ll do our best to help. Below is everything you need to know about refunds and warranties.

1. Incorrect, Damaged or Faulty Items (30-day reporting window)

If your order arrives and something isn’t correct (wrong item, missing item, transit damage, or a suspected fault), please contact us as soon as possible and within 30 days of delivery (or pickup).Claims submitted after 30 days may not be accepted.
Email us at coreforceequip@gmail.com with:
  • Your order number
  • A description of the issue
  • Photos of the item and packaging (including any damage)
Please do not return any items until you have been instructed and your return has been approved.

2. How We Assess Faulty Items

Every claim is reviewed to determine whether the issue is:
  • A manufacturing defect, or
  • The result of normal use, wear, storage conditions, or misuse
If the item is confirmed faulty, we will provide return instructions. Once the item is received and inspected (where required), we will arrange a replacement or refund as appropriate.
If the claim is not approved, the item may be returned to you at your cost.
All products supplied by Core Force Equipment are covered under Australian Consumer Law.

3. Refunds & Returns (No Change of Mind)

Core Force Equipment does not offer returns or refunds for change of mind, incorrect choice, or unwanted items.
Refunds/returns are only available where:
  • The item is faulty, damaged, incorrect, or not as described (in line with Australian Consumer Law), or
  • We have made an error with your order
Once an order has been delivered, any item required to be returned must be received by us (or by the relevant supplier/returns address we provide) before a refund is finalised. We may withhold the refund until goods are received, or until proof of return postage has been provided.

4. Items We Cannot Accept for Return (Hygiene & Safety)

For hygiene and safety reasons, the following items cannot be returned or exchanged unless deemed faulty under Australian Consumer Law:
  • Mouthguards
  • Groin guards
  • Undergarments (including compression wear)
  • Clearance items
  • Any item showing signs of use, sweat, odour, deodorant marks, or other wear
  • Training equipment that has been used (including gloves, pads, shin guards, headgear, MMA gloves and similar items)

5. Exchanges

We do not offer direct exchanges. If you need a different size, colour, or product, we recommend placing a new order to secure stock availability. If the original item qualifies for a return under this policy, we’ll guide you through the process.

6. Warranty

Warranty covers manufacturing defects only. It does not cover damage caused by use, environmental exposure, or improper care.
Examples not considered warranty faults include:
  • Sweat or odour-based deterioration
  • Cracked leather from moisture exposure
  • Creasing or padding softening from regular training
  • Fading from sunlight or washing
  • Scratches, abrasions or friction burns
  • Torn seams or stretched elastic from force
  • Damage from incorrect use (e.g., non-bag gloves used on heavy bags)
  • Items stored wet or left in enclosed bags
How to make a warranty claim
Email coreforceequip@gmail.com and include:
  • Your order number
  • A detailed description of the issue
  • Photos (and any other info we request)
If approved, we will arrange repair, replacement or refund as appropriate. Please do not send items back without written confirmation.

7. Need More Help?

If you’re unsure whether your item qualifies for a refund or warranty claim, email us at coreforceequip@gmail.com and we’ll guide you through the correct process.